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Frequently Asked Questions

Of course, we would love to help! Please contact us directly on WhatsApp at +971 50 899 5637 with your name and request.

Once an order is placed, you will get a confirmation email of order details.

Once an order is placed, you will get a confirmation email of order details.

No. Once the order is placed and sent for processing, any updates made on Shopify will no longer be reflected.

Exchanges and/or returns must be within 4 days of delivery receipt.

UAE Orders

Dubai, Abu Dhabi & Sharjah: Same-day delivery for orders placed before 12 PM GST.Other Emirates: Next-day delivery for orders placed before 3 PM GST.

GCC Orders

Delivery within 3–7 business days, depending on location.

Customers are responsible for all customs duties & applicable taxes during checkout.

To modify or cancel an order, please contact hello@allsetuae.com as soon as possible. Once our warehouse has processed an order, we are no longer able to modify.

We accept returns that are submitted and shipped back within 4 days of delivery receipt. Returned items shipped after 4 days of delivery receipt will not be accepted.

Exchanges must be initiated within 4 days of delivery receipt. Any items wishing to be exchanged after 4 days of delivery receipt will not be accepted.

One-time exchange is allowed, but the customer is responsible for the duties and taxes.Please note that exchanges can only be made for a different size or color, subject to availability.

To initiate a return or exchange, please contact our team on WhatsApp at +971 50 899 5637 with your name, order number and request.

Refunds will be processed to your original payment method within 5–7 business days once we have received and approved the return.

Due to linen's delicate nature, please hand wash in cold water. Do not bleach. Light steam only. Do not iron. Do not place in dryer. Line dry.

Your garment is hand stiched here in Dubai.